How fast can we go live?
Timing depends on the number of call scenarios, integrations and how quickly the required business information is available. After the onboarding conversation, we provide a clear scope and timeline. We build and test the service; your part is to approve the call handling and forward your number using our simple instructions.
Will it work with our systems?
Sally emails enquiries and can send optional SMS alerts. Sally does not integrate with calendars or CRM systems or book appointments. If you need booking or automatic system updates, Beth and the higher capability levels offer those features. We confirm specific integrations during discovery.
How reliable is Sally? Can she get stuck or give a wrong answer?
Sally works from your approved information, rules and call paths. Before launch we test the important journeys, edge cases and team handovers. No AI system is completely error-free, so we apply safeguards, monitor performance and refine the configuration after launch.
What happens if a caller needs a person or calls after hours?
Sally follows the handover rules you approve. She can transfer to an available person, capture a detailed message or trigger the agreed escalation path. Numbers on your VIP Call List can bypass Sally completely and go straight to the person you choose.
How is pricing structured?
Pricing depends on the coverage, usage, integrations and complexity your business needs. After discovery, you receive a clear proposal describing the agreed configuration, included features and billing structure.
Do we need to install new software?
Usually not. You provide the information we need, approve the process and forward your number. SmartVoiceHub designs the conversations, configures notifications, tests everything and supports the service after launch.
Does Sally remember returning callers?
Yes. Extended Call Memory can recognise the caller number and bring relevant context from earlier contact into the conversation. The memory is configured in line with the agreed service and data-retention rules.
Can selected callers bypass Sally?
Yes. The VIP Call List lets you nominate high-value clients, family members or other priority numbers that should route directly to the business owner or a chosen team member.
How does my team receive new enquiries?
After each relevant call, SmartVoiceHub emails the enquiry details to the person or team you choose. You can also enable an SMS alert, while the caller separately receives a confirmation SMS that their enquiry was received.