Effective: Last updated 02 November 2025

By completing the first billing in advance at checkout, you agree to these Terms of Service (“Terms”). These Terms are between SmartVoiceHub (“SVH”) and the Client completing checkout (together, the “Parties”).

The Parties agree as follows:

 1      Services.

SVH provides an AI agent Service (the “Service”), configured per the AI agent Services configuration (agent type, integrations, add-ons etc), refer to item 16 .

 2     Client responsibilities.

Client will:

 2.1         supply accurate information, access to whatever is deemed necessary;

 2.2        keep credentials secure;

 2.3        ensure lawful use;

 2.4        ensure any consents are obtained for call recording/monitoring and use of the Service with end-customers (the AI agent plays a recording notice; by continuing the call, implied consent applies);

 2.5         promptly act on operational alerts from SVH.

 3     Billing

Setup and monthly billing are shown at checkout for Sally. Intro plan: £29.99 for 30 days including 100 minutes (billed in advance). After the first 30 days (or once the included minutes are used, if earlier), the Service moves to the Standard plan at the then-current website rate as shown on the Buy Agents page. Monthly minutes are included per plan; if overage occurs, the Service will be paused until additional funds are supplied or the allowance resets at the time specified in item 16. Billing is due monthly in advance. Third-party providers process billing under their own terms.

 4    Term & termination.

The agreement starts on day when first billing was completed for the service. The minimum term is 30 days and renews monthly thereafter. Either party may terminate on 30 days’ notice. Either party may terminate immediately for uncured material breach (30-day cure). Upon any termination, bills already made are non-refundable.

The Agreement becomes binding when the Client receive it and settles the first billing in advance.

 5     Service levels.

SVH targets 99% monthly service availability. If availability in a calendar month falls below 99% due to SVH systems (excluding carrier/provider outages, Client systems, or scheduled maintenance), Client may request a credit equal to that month’s billing for the affected Service.

 6     Acceptable use.

No unlawful, harmful, deceptive, or abusive use; no reliance on the Service for critical health emergency routing; no high-risk/medical decisions delegated to the AI agent; no infringement or data violations. SVH may suspend the Service for material breach of this clause (acting reasonably and notifying the Client).

 7     Data protection (legal obligation)

Please refer to the “Personal Data Policy” on the website.

 8     Call recording & transcripts.

If recordings/transcripts are enabled, Client is solely responsible for informing and, where required, obtaining consent from callers and staff. Client sets retention consistent with law.

 9     Intellectual property.

SVH owns the Service, models, prompts, configurations, and documentation. Client owns its data and content. SVH grants Client a non-exclusive, non-transferable right to use the Service during the term.

 10   Confidentiality.

Each party will protect the other’s confidential information and use it only to perform these Terms of Service.

 11    Disclaimers.

The Service depends on telecom carriers, networks and third-party platforms; SVH does not control those. No system is error-free; the Service is provided “as is” except as stated in these Terms of Service.

 12   Liability cap.

 12.1        Neither party is liable for including but not limited to: indirect, special or consequential loss, or loss of profits, loss of data, or loss of business.

 12.2      SVH is not liable for including but not limited to: outages, security incidents, data loss/corruption, delays or failures caused by telecom carriers, internet providers, cloud/AI/CRM/voice platforms, payment providers, or Client systems.

 12.3       For any other claims, each party’s total aggregate liability is capped at the billing value completed for the Service in the affected period, limited to one (1) month.

 13   Changes.

SVH may make small (“non-material”) changes that improve security, performance, or usability on daily basis as required. Other changes to billing or AI agent configuration require separately agreed items in written form as set out in item  15

 14   Dispute Resolution

Any disputes should be resolved as soon as possible directly between the Parties. If this is not possible dispute will be resolved as a last resort in a court of law, under the jurisdiction agreed in writing between the Parties (email is sufficient).

15 Entire agreement.

This Agreement with the “Personal data Policy” also including below AI agent Services configuration are the entire agreement and override any prior proposals or marketing materials.

16 AI agent- Services Configuration

16.1 AI agent type: Sally

16.2 AI agent configuration and capabilities: