Your part
The knowledge and decisions
- Explain your business and its normal calls.
- Choose the outcomes and approve call handling.
- Provide any required access or authorisation.
- Forward your number using our instructions.
Our service
Customised for your business Managed by us
A fully managed Voice AI phone service. You decide how calls should work. We design, launch and look after your agent.
We need your knowledge, not your technical time
Our part
The setup and ongoing care
- Map the call journeys and design the conversations.
- Configure the rules, handovers and telephony.
- Set up notifications and agreed integrations.
- Test, launch, monitor and support the service.
From the first conversation to ongoing care
Before launch
Discover
Agree your needs, desired outcomes and boundaries.
Design
Turn your business rules into clear call journeys.
Build
Configure the agent and agreed connections to your systems.
Test
Check the scenarios and get your approval before going live.
After launch
Monitor
Review service performance and call outcomes.
Refine
Implement and test the changes we agree with you.
Support
Be there for questions, issues and changing needs.
What fully managed means for you
Do you want a toolkit or a finished service?
Both approaches have a place. The choice is whether you want to build and maintain the setup yourself or have someone take care of that work for you.
What you get
Self-service model: A platform your team uses to build the solution.
SmartVoiceHub: A finished service configured around the needs we agree.
Conversation design
Self-service model: Your team writes and updates the call journeys.
SmartVoiceHub: We design conversations around your knowledge and approved rules.
Configuration
Self-service model: Your team sets up call handling and handovers.
SmartVoiceHub: We configure call handling, notifications and agreed integrations.
Testing
Self-service model: Your team plans tests and checks the setup.
SmartVoiceHub: We test normal and unusual calls before launch.
Troubleshooting
Self-service model: Your team diagnoses the setup with the platform support available.
SmartVoiceHub: You bring the issue to us. We investigate and handle the technical resolution.
Ongoing care
Self-service model: Your team monitors performance and makes changes.
SmartVoiceHub: We monitor the service, implement agreed changes and provide support.
No prompts, workflows or technical setup to learn
You are not handed a blank agent builder. Writing AI instructions, designing conversation logic, routing calls, testing and troubleshooting are our work. Your role is to decide whether the service handles calls the way your business needs.
Built around your business, without making you build it
We use your approved services, opening hours, FAQs and priorities. Together, we agree when a conversation needs a person and where enquiries should go.
When something changes, tell us. We assess the scope, agree the change with you, then implement and test it. You keep control of your business rules without having to operate the technical builder.
Visibility without another system to run
Reporting can show you the calls and enquiries your agent has handled. Having that visibility does not mean you need to configure or maintain the service yourself.
For businesses that want the outcome, not another tool
This is a good fit if you want to set the standard of service and leave the technical work to us. If your team wants to edit prompts daily or build everything internally, self-service software may be a better fit.
Real results
See what this looks like in real businesses
Our accountancy and plumbing results show the calls and customer requests handled by SmartVoiceHub agents.
Tell us how your calls should work. We will take care of how it gets built
You do not need a technical specification or AI knowledge. Start with how your business works and what you want to happen when someone calls.
Book a discovery call